List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Check that required front of house services have been arranged
Assess that venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities
Rectify situations that could potentially disrupt services during operating hours
Provide briefings to personnel prior to opening venue
Open venue at scheduled opening times
Monitor the provision of services and take prompt action to resolve problems
Take responsibility for the resolution of escalated problems or complaints
Greet patrons and provide special assistance as required
Make clear and accurate public announcements
Liaise with back of house personnel to maximise quality of service to patrons
Assist with the workflow of service personnel
Ensure all work is undertaken according to safety and security procedures
Close and secure venue according to workplace procedures
Complete and distribute documentation relating to service operation
Involve team members in evaluations of front of house services and modify procedures accordingly
Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services

Assessment Cover Sheet

CUAFOH511 - Manage front of house services

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CUAFOH511 - Manage front of house services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: